Return, Refund & Credit Policy
Effective: March 1, 2017
Updated: March 1, 2020
This Refund, Return & Credit Policy (the “Return Policy”) governs EZIE’s apparel products (“Product” or “Products”) purchased through the online and mobile websites at www.ezieny.com. This Return Policy is incorporated by reference into the EZIE [Master Terms of Service (the “Terms”)]. Any terms used, but not defined, in this Policy will have the meanings set forth in the Terms.
I. Standard Return & Gift Return Policy:
We want you to be completely satisfied with your purchase or gift from EZIE. If you are unsatisfied for any reason, you may return your order within 14 calendar days of the date of purchase as stated on the original sales receipt or gift sales receipt (collectively, “Sales or Gift Receipt”) for a full refund.
Products returned after 14 calendar days of the date of purchase as stated on the Sales or Gift Receipt will receive a credit equal to the purchase value as stated on the Sales or Gift Receipt that may be used on a future EZIE purchase. We will issue you a store credit equal to the value of the credit.
We do not exchange items. You may obtain a new size as a new purchase or utilizing the credit issued to you.
All refunds will be issued in accord with the original method of payment stated on the Sales or Gift Receipt. Upon receipt of a Product, EZIE reserves the right to deny a refund if the merchandise does not meet its return policy requirements and conditions, all of which must be met:
* A returned Product must be in the original condition shipped by EZIE with the tags attached. A products that is worn, altered, physically damaged, laundered or professionally cleaned will not be accepted for return, nor will a refund or credit be issued.
* A returned Product must be postmarked within 14 calendar days of the date of purchase as stated on the Sales or Gift Receipt for your Product.
* You must provide EZIE with proof of the original date of purchase. Proof constitutes a copy of the Sales or Gift Receipt.
* Prior to returning a Product, please email EZIE at email@example.com to inform us that you intend to return the product. We will respond within 48 hours.
* You must return the Product in either its original packaging or packaging providing an equal degree of protection, to the address set forth below.
* Returns & refunds will be processed and paid to the original payment method stated on the Sales or Gift Receipt within 5 business days of EZIE’s receipt of the returned Product.
* You are responsible for all return shipping costs, insurance costs, duties, fee, or tariff and EZIE is not liable for any damages incurred while the Product is en route or in the possession of the third-party shipping service.
II. Where to Send Product(s) to EZIE:
Please send all Products to be returned or exchanged to:
EZIE LLC 479 W 152nd St, Suite 4c New York, New York 10031
III. Shipping Errors or Damaged Products that You Receive from EZIE:
In the event that we process an order incorrectly or you receive a damaged or defective Product(s), we will gladly replace it or accept it for a full refund at our expense. EZIE will provide a prepaid shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange to replace your product, please contact EZIE at firstname.lastname@example.org. We will respond to you within 48 hours.
IV. Contacting EZIE:
Please contact Customer Care at email@example.com with any questions related to this Return Policy. You may also write to us at:
EZIE LLC 479 W 152nd St, Suite 4C New York, New York 10031